Papaya PDFOpen a PDF Refund Policy
We want you to feel comfortable trying Papaya PDF. This policy explains how cancellations and refunds work for purchases made directly from Papaya PDF.
Subscriptions
You can cancel a Papaya PDF Pro subscription at any time from your account profile by choosing Manage subscription. Cancellation stops the next renewal. Your Pro access remains active through the end of the current paid period; canceling does not automatically refund a payment already made.
If Pro is not right for you, contact us within 14 calendar days of your first subscription payment for a refund of that payment. For a later renewal, contact us within 7 calendar days of the renewal charge and we will refund that charge. A refund does not cancel an active subscription, so cancel it separately to stop future renewals. We may ask for your account email and receipt so we can locate the payment.
If you start a free trial, cancel before it ends to avoid the first subscription charge. If you are charged after a trial, the first-payment refund period above applies.
One-time desktop licenses
You may request a refund for a desktop license bought directly from Papaya PDF within 30 calendar days of purchase. If we issue the refund, the associated license will be revoked.
How to request a refund
Email support@papayapdf.com from your account email address. Include the purchase date and, if available, the receipt or transaction ID. We aim to respond within five business days. Approved refunds go back to the original payment method; your bank or card provider may take additional time to post them.
Purchases through an app store
Purchases made through Apple or Google are handled by that store. Use the store’s refund process for those purchases; its terms and decisions apply.
Your legal rights
This policy does not limit any refund, cancellation, or other rights that cannot be limited under the consumer protection laws that apply to you. If local law gives you a longer period or a different remedy, that law takes precedence.
Contact
Questions about a charge or refund? Contact support@papayapdf.com.